Our basic policy is this - If you get it and the item is damaged or not fresh, we’ll take it back or replace it minus the shipping charge.

However, there are certain restrictions...

Returns must be within 14 days of invoice date. 15% Restocking Charge on Non-Defective Returns Over $100

We do not accept returns on the following:

• Pipes that have been smoked or altered/repaired in any way.
• Unsealed tobacco tins, bulk tobacco, and cigars.
• Lighters - call for manufacturer warranty information.